How Can We Help You?

JomCoach is a comprehensive sports class management platform designed for Malaysian coaches and sports academies. It helps you manage students, schedule classes, track attendance, process payments, and communicate with parents—all in one place.

You can schedule a personalized demo by filling out the form on our homepage or by contacting us directly at support@jomcoach.com or calling +6010 3435 452. Our team will walk you through all the features and answer your questions.

JomCoach is designed to work with any sport! While we feature badminton, tennis, table tennis, and pickleball prominently, our platform is flexible and can be used for football, swimming, martial arts, gymnastics, and any other sport or fitness activity.

After scheduling your demo and deciding JomCoach is right for you, our team will help you set up your account. We'll guide you through the initial setup, including adding your academy information, creating user accounts, and configuring your preferences.

Yes! With our Professional and Academy plans, you can add multiple users with different role permissions. You can have coaches, administrators, and assistants, each with appropriate access levels to the platform.

Click on the "Forgot Password" link on the login page. Enter your email address, and we'll send you instructions to reset your password. If you don't receive the email, check your spam folder or contact our support team.

Our student progression tracking feature allows you to monitor each student's development, set milestones, track skill improvements, and share progress reports with parents. You can record achievements, attendance patterns, and performance metrics all in one place.

We integrate with popular Malaysian payment gateways including FPX (online banking), Touch 'n Go, and GrabPay. Parents can pay directly through the platform, and you'll receive automatic payment notifications and receipts.

Our SMS integration allows you to send automated reminders, class cancellations, payment reminders, and important announcements directly to parents' mobile phones. You can use message templates or create custom messages, and all communications are tracked in the system.

Yes! Our Academy plan supports unlimited locations. You can manage classes, students, and coaches across multiple venues from a single dashboard, with location-specific reporting and analytics.

We offer flexible pricing plans to suit academies of all sizes. Contact us for current pricing information and to find the plan that best fits your needs. We'll work with you to ensure you're getting the best value for your academy.

Yes! You can upgrade or downgrade your plan at any time. Upgrades take effect immediately, and you'll only pay the prorated difference. Downgrades will take effect at the start of your next billing cycle.

You can cancel your subscription at any time through your account settings or by contacting our support team. Your access will continue until the end of your current billing period, and no refunds will be provided for the remaining time.

Absolutely! We take data security seriously and comply with Malaysia's Personal Data Protection Act (PDPA). All data is encrypted in transit and at rest, we perform regular security audits, and we have backup systems in place to ensure your data is always safe and accessible.

Yes! JomCoach is fully responsive and works on all devices. You can manage your academy from your desktop, tablet, or smartphone. We also offer dedicated mobile features like quick attendance marking on the go.

Our support team is here to help! You can reach us via email at support@jomcoach.com, call us at +6010 3435 452, or use the contact form on our Contact Us page. We typically respond within 24 hours.