Privacy Policy
Last updated: January 2025
1. Introduction
Welcome to JomCoach, operated by DEVR TECH ENTERPRISE (SSM: KT0522294-P). We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our sports class management platform.
2. Information We Collect
2.1 Personal Information
We may collect the following personal information:
- Name, email address, and phone number
- Payment and billing information
- Student and parent/guardian details
- Profile information and preferences
- Communication records and support tickets
2.2 Usage Information
We automatically collect certain information when you use our platform:
- Device information (IP address, browser type, operating system)
- Usage patterns and feature interactions
- Log data and analytics
- Cookies and similar tracking technologies
3. How We Use Your Information
We use your information for the following purposes:
- To provide and maintain our sports class management services
- To process payments and manage subscriptions
- To send notifications, reminders, and communications
- To improve and personalize your experience
- To provide customer support and respond to inquiries
- To detect and prevent fraud, security issues, and technical problems
- To comply with legal obligations and enforce our Terms of Service
4. Data Sharing and Disclosure
We may share your information with:
- Service Providers: Third-party vendors who help us operate our platform (payment processors, hosting providers, analytics services)
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- Legal Requirements: When required by law, court order, or governmental request
- Consent: With your explicit consent for specific purposes
We do not sell your personal information to third parties.
5. PDPA Compliance (Malaysia)
We comply with the Personal Data Protection Act 2010 (PDPA) of Malaysia. Under PDPA, you have the right to:
- Access your personal data
- Correct inaccurate or incomplete personal data
- Withdraw consent for data processing
- Request deletion of your personal data
- Limit the processing of your personal data
6. Data Security
We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your data is no longer needed, we will securely delete or anonymize it.
8. Children's Privacy
Our services are designed for use by coaches and academy administrators. We may collect information about students (including minors) only through their coaches or parents/guardians who use our platform. Parents/guardians have the right to access, correct, or delete their children's information.
9. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience. You can control cookies through your browser settings. Types of cookies we use:
- Essential Cookies: Required for platform functionality
- Analytics Cookies: Help us understand how you use our platform
- Preference Cookies: Remember your settings and preferences
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us: