Terms of Service
Last updated: January 2025
1. Agreement to Terms
These Terms of Service ("Terms") constitute a legally binding agreement between you and DEVR TECH ENTERPRISE (SSM: KT0522294-P) ("we," "us," or "JomCoach") governing your access to and use of the JomCoach platform. By accessing or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.
2. Description of Services
JomCoach provides a comprehensive sports class management platform designed for coaches and sports academies in Malaysia. Our services include:
- Student and class management tools
- Scheduling and booking systems
- Attendance tracking
- Payment processing and billing
- Communication tools (SMS integration)
- Analytics and reporting features
3. User Accounts
3.1 Account Registration
To use our services, you must create an account by providing accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
3.2 Account Responsibilities
You agree to:
- Provide accurate and truthful information
- Keep your account information up to date
- Maintain the security of your password
- Notify us immediately of any unauthorized access
- Be responsible for all activities under your account
3.3 Account Termination
We reserve the right to suspend or terminate your account if you violate these Terms or engage in fraudulent, abusive, or illegal activities.
4. Subscription and Payment
4.1 Subscription Plans
JomCoach offers various subscription plans with different features and pricing. Subscription fees are billed in advance on a monthly or annual basis.
4.2 Payment Terms
- All fees are in Malaysian Ringgit (MYR)
- Payment is due at the time of subscription or renewal
- We accept payment via FPX, Touch 'n Go, and GrabPay
- Failed payments may result in service suspension
4.3 Refund Policy
Subscription fees are non-refundable except as required by law or as expressly stated in our refund policy. You may cancel your subscription at any time, but no refunds will be provided for partial subscription periods.
4.4 Price Changes
We reserve the right to change our pricing at any time. Price changes will be communicated in advance and will apply to subsequent billing cycles.
5. Acceptable Use Policy
You agree not to:
- Use the platform for any illegal or unauthorized purpose
- Violate any laws or regulations in Malaysia
- Infringe on intellectual property rights
- Transmit viruses, malware, or harmful code
- Attempt to gain unauthorized access to our systems
- Interfere with or disrupt the platform's functionality
- Collect or harvest user data without permission
- Impersonate others or misrepresent your affiliation
- Use the platform to spam or send unsolicited messages
6. Intellectual Property Rights
6.1 Our Content
All content, features, and functionality of the JomCoach platform, including but not limited to text, graphics, logos, icons, images, audio clips, and software, are owned by DEVR TECH ENTERPRISE and are protected by intellectual property laws.
6.2 Your Content
You retain ownership of any content you upload to the platform (student data, schedules, etc.). By using our services, you grant us a license to use, store, and display your content solely for the purpose of providing our services to you.
6.3 Restrictions
You may not copy, modify, distribute, sell, or lease any part of our platform without our prior written permission.
7. Data Protection and Privacy
Your use of JomCoach is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal data in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). By using our services, you consent to our data practices as described in the Privacy Policy.
8. Service Availability and Modifications
8.1 Service Availability
We strive to provide reliable and uninterrupted service, but we do not guarantee that our platform will be available at all times. We may experience downtime for maintenance, updates, or due to factors beyond our control.
8.2 Service Modifications
We reserve the right to modify, suspend, or discontinue any part of our services at any time with or without notice. We are not liable for any modification, suspension, or discontinuation of services.
9. Disclaimers and Limitations of Liability
9.1 Service "As Is"
Our services are provided "as is" and "as available" without warranties of any kind, either express or implied. We do not warrant that the platform will be error-free, secure, or uninterrupted.
9.2 Limitation of Liability
To the maximum extent permitted by law, DEVR TECH ENTERPRISE shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, or goodwill.
10. Indemnification
You agree to indemnify, defend, and hold harmless DEVR TECH ENTERPRISE, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses arising from your violation of these Terms or your use of the platform.
11. Termination
Either party may terminate this agreement at any time:
- You may cancel your subscription at any time through your account settings
- We may terminate your access immediately if you violate these Terms
- Upon termination, your right to use the platform will immediately cease
- We may retain certain data as required by law or for legitimate business purposes
12. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of Malaysia. Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of Malaysia.
13. Dispute Resolution
In the event of any dispute, controversy, or claim arising from these Terms, the parties agree to first attempt to resolve the matter through good faith negotiation. If the dispute cannot be resolved within 30 days, either party may pursue formal legal proceedings.
14. Changes to Terms of Service
We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on this page and updating the "Last updated" date. Your continued use of our services after changes constitutes acceptance of the modified Terms.
15. Severability
If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.
16. Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and DEVR TECH ENTERPRISE regarding your use of the JomCoach platform and supersede all prior agreements and understandings.
17. Contact Information
If you have any questions or concerns about these Terms of Service, please contact us: